novembre 21, 2019, 2:00 - 8:00 PM
On Thursday, November 21st, the New Brunswick Young Broker Network will be hosting their 11th Annual Meet the Underwriter Night at the Delta Beauséjour Hotel in Moncton, NB.
Book your group rate for Insurance Brokers Association NB
You will find the information for your online reservation link. If you have questions or need help with the link, please do not hesitate to ask. We appreciate your business and look forward to a successful event - Delta Hotels Beausejour for 136 CAD per night. The deadline to receive the group rate is October 31, 2019.
This event is open to ALL members of the IBANB. This event is best suited for front-line staff (regardless of age) and new brokers to the industry. If member principals plan to attend this event, they must bring a front-line staff member with them. Registration begins at 1:30 pm.
2:00 PM - 4:00 PM: How to Deal with Aggressive and Angry Customers?
Please join us for our afternoon information seminar with Stephen Franklin!
We’ve all probably had at least one, and we’re probably dreading the next one. One of the most difficult aspects of Customer Service is dealing with an aggressive and angry client. Current trends within the Insurance Industry means there are more clients upset and the number of aggressive, angry interactions are on the rise. In this session, we look at how to deal with the negative emotions of others in a way that their anger no longer “gets to us”, and how to respond to their negative emotions with empathy rather than responding unkind or becoming defensive. And we look at techniques to work with those who are upset or angry to get the most positive outcomes possible.
6:00 PM - 8:00 PM: Meet the Underwriter
This evening will be a great opportunity for you to meet the company underwriters and staff that you deal with on a daily basis but have never had the opportunity to meet face-to-face. This is also a great opportunity to meet other brokers from around the province and to build long-lasting relationships with industry colleagues.
The reception will be a stand-up cocktail style reception with hors-d'oeuvres.
The dress code will be office/business to make it easy for you to come right from your office to the reception if you so choose.
Information for companies: We will have a table set up for each company attending. You will be able to have signage at your table (i.e. banner stand or banner - no large trade show booths please) to promote your company. If you like, you can also do a draw from your table. We will be handing out a 'passport' card to brokers that require them to stop at each company's table to get the passport signed. All completed passports will be entered into a draw at the end of the night.
To confirm your booth space, please contact Nicole Reynolds at 506-450-2898. The table set up will be between 5:00 pm - 6:00 pm.
The Young Broker Network truly appreciates your support and we look forward to seeing you!