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Webinar: Ethics for Insurance Professionals

January 24, 2023, 10:30 - 11:30 AM

FREE to members! 

Being an Insurance Professional requires a great deal.  Not only do we need to understand all of the mechanics around the selling of insurance, writing policies, and handling claims, we must also navigate the ethics and the good business practices associated with the Insurance Industry.

This webinar looks at how we apply those ethics and good business practices into the day to day activities and conversations of the Insurance Professional, including the following:

  • Issues and ethics around the collection, storage and sharing of client/customer information.
  • Considerations on the use of social media by Insurance Professionals.
  • Conversations/ situations that could constitute a breach of ethics or cause us to be unprofessional.

About your presenter:

Steve Franklin has taught Professional Development for 30 years, currently in my own practice with my own training programs. Previously I worked for a number of years with the Atlantica Learning Corp. My earliest experience was working in partnership with Day-Timers of Canada. My courses are based on extensive research and methodical testing to ensure that the information, skills, processes and techniques I present are real solutions that produce real results. I am an experienced facilitator, facilitating in accordance with the International Board of Standards for Training Performance and Instruction. In my various roles as a public speaker, I have spoken across Canada as well as in the United States and Australia. My experience also includes extensive personal coaching; helping clients develop personal motivation for professional skills development, facilitating them through the necessary behaviour changes to make it happen. My training approach includes a strong focus on the practical rather than theoretical: a strong focus on behavioural change, helping participants successfully implement the learning: an interactive, dynamic session.

I have a passion for helping to develop workplaces that work for everyone; where the corporation experiences the levels of success it desires, and where the employees who create the success have a meaningful and positive work experience. My programs are designed to address both sides of the equation.


I was born and raised in Digby, Nova Scotia and I currently live in Riverview, New Brunswick.