Webinar: Communicating with Greater Tact and Sensitivity

A lack of tact is often met with defensiveness, resistance, and a lack of cooperation. When we don't communicate tactfully we often find that people are offended by what we've said or the way we've said it. People who are tactful tend to be good at influencing others. They have a greater ability to secure cooperation and secure commitment.

These qualities come naturally to some people, for others, they are learned behaviors. In this session, you will learn why tact is important and why it needs to be a priority for everyone: what tact is: and how to become more tactful, more diplomatic, and more sensitive to others in your communications.

Learn how to have greater tact, diplomacy, and sensitivity in your communications with staff, co-workers, customers, or the public.
Learn how to communicate more successfully and get more results.

Workshop Learning Points:

• Understanding the various communication styles and where our natural communication style comes from... and why some styles are more effective than others.
• Tact and Diplomacy defined… what it is and why it is essential.
• The critical components of Tact and Diplomacy.
• Techniques for improving the levels of Tact and Diplomacy…
  • face-to-face communications
  • phone
  • emails
• Tact and Diplomacy applied… a series of case studies to put our learning into practice
• The Personal Learning Plan… deciding on the relevant take-aways and creating personal accountability.

About your Presenter:

Steve Franklin has taught Professional Development for 30 years, currently in my own practice with my own training programs. Previously I worked for a number of years with the Atlantica Learning Corp. My earliest experience was working in partnership with Day-Timers of Canada. My courses are based on extensive research and methodical testing to ensure that the information, skills, processes, and techniques I present are real solutions that produce real results. I am an experienced facilitator, facilitating in accordance with the International Board of Standards for Training Performance and Instruction. In my various roles as a public speaker, I have spoken across Canada as well as in the United States and Australia. My experience also includes extensive personal coaching; helping clients develop personal motivation for professional skills development, and facilitating them through the necessary behavior changes to make it happen. My training approach includes a strong focus on the practical rather than theoretical: a strong focus on behavioural change, and helping participants successfully implement the learning: an interactive, dynamic session.

I have a passion for helping to develop workplaces that work for everyone; where the corporation experiences the levels of success it desires, and where the employees who create the success have a meaningful and positive work experience. My programs are designed to address both sides of the equation.

I was born and raised in Digby, Nova Scotia and I currently live in Riverview, New Brunswick.